1.Overview of Our Shipping Process
At craftatoz.in, we believe that your handcrafted furniture and home décor items deserve the same level of care during delivery as they receive during creation. Our Shipping Policy is designed to ensure every order reaches you safely, securely, and on time — anywhere in India. Whether you’re purchasing a custom-made wooden dining table, a brass handicraft, or a personalized gift, our logistics partners handle every package with precision. From order confirmation to doorstep delivery, we keep you informed every step of the way.
Experience the joy of shopping with a brand that values your time and trust craftatoz.in proudly delivers across India — from metros to small towns. Every product is packed with multi-layer protective materials to prevent damage during transit.
We work with leading courier and logistics partners such as Delhivery, Blue Dart, DTDC, and specialized furniture carriers for large items.
Our goal is to provide:
- Safe & damage-free delivery
- Transparent tracking system
- Estimated delivery updates via email/SMS
- Hassle-free resolution in case of delays
2. Delivery Timeframe
- Ready-to-Ship Items : Dispatched within 2–5 business days.
- Customized or Made-to-Order Products : Dispatched within 10–21 business days, depending on design complexity.
- Bulk Orders : May require additional time. Customers are notified of estimated delivery schedules.
3.Shipping Charges
We offer:
- Free shipping on most furniture, décor, and craft items within India.
- Minimal delivery fees for remote locations or oversized items.
- Special discounted shipping on prepaid orders.
All applicable charges (if any) are displayed clearly during checkout before you confirm payment.
4.Order Tracking
Once your order is shipped, you’ll receive:
- A tracking link via email and SMS.
- Order status updates directly in your CraftAtoz account.
- Support for tracking via WhatsApp (coming soon).
You can check your order anytime under “My Orders” → “Track Shipment” on the website
5.Packaging Standards
Every product at CraftAtoz undergoes a multi-step packing process:
- Eco-friendly & shock-proof materials
- Water-resistant wrapping for furniture
- Foam & corner protection for fragile décor pieces
- Brand-sealed boxes to maintain authenticity.
We use recyclable materials whenever possible to reduce environmental impact.
6.Delivery Areas & Restrictions
CraftAtoz.in ships to:
- All major cities and towns in India
- Selected Tier-III and rural pin codes (depending on courier availability).
Currently, we do not offer international shipping. However, global delivery will be available soon via our logistics expansion program.
7.Split Shipments
If your order contains multiple items, they may arrive in separate packages. This helps ensure that ready products reach you faster. Don’t worry — you’ll receive tracking details for each parcel.
8.Delays and Exceptions
While we strive for punctual deliveries, external factors may occasionally cause delays. In such cases, our customer support team will proactively notify you and provide alternate delivery dates or compensation where applicable.
9.Damaged or Lost Shipments
We understand how important your purchase is.
- In case of damage during transit, please report it within 48 hours of delivery by emailing support@craftatoz.in
with images of the package and product. - For lost shipments, we initiate an immediate investigation with our courier partner and issue a replacement or refund as per our Return & Refund Policy.
Your satisfaction is our top priority.
10.Order Cancellation Before Dispatch
Orders can be cancelled before dispatch by contacting our support team. Once shipped, cancellations are governed under our Return & Refund Policy.
11.Cash on Delivery (COD) Orders
- COD is available for select pin codes and products.
- Verification calls may be made before dispatch.
- Please keep the exact amount ready at the time of delivery.
12.Prepaid Orders
Prepaid orders are processed faster. Payments are secured via Razorpay and Paytm Gateway, ensuring encryption and fraud protection.
13.Delivery Confirmation
After delivery, our team may contact you to confirm receipt and product satisfaction. We love hearing from you — your feedback helps us grow and serve you better.
14.Customer Support
For any shipping-related questions, contact:
📞 +91 8171063584 (Mon–Sat, 10 AM–6 PM)
📍 CraftAtoz Headquarters – Jaipur, Rajasthan
We’re always happy to assist you with queries about delivery, tracking, or packaging.
15.Policy Updates
CraftAtoz reserves the right to revise the shipping policy from time to time, in accordance with logistics, government regulations, or service upgrades. The latest version will always be available on our website.
FAQ
Ready products arrive within 5–7 business days, while custom-made items may take up to 3 weeks depending on design and location.
Yes, free shipping is available for most products within India, with minimal charges for remote regions.