Last Updated: June 2024
Effective Immediately
Welcome to Craftatoz (also known as Crafts A to Z). We deeply respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect when you visit or shop on craftatoz.in , why we collect it, how we use it, and how we keep it secure.
By using our website or communicating with us via email, WhatsApp, or phone, you agree to the practices described in this policy.
1. Information We Collect
We collect only the information necessary to serve you with care and precision:
A. Personal Information You Provide
- Full name, email address, and phone number (for order confirmation and support)
- Complete shipping address (to safely deliver your handcrafted furniture and décor)
- Payment details (processed securely through trusted payment gateways—we never store your full credit/debit card number)
- Product preferences or custom requests shared via WhatsApp, email, or contact form
B. Automatically Collected Data
- Device type, browser, and operating system
- IP address
- Pages visited, time spent, and interaction data (via analytics tools)
- Cookies (to remember your cart, language, and site preferences)
🔒 Note: We use only essential and functional first-party cookies—no third-party advertising or tracking cookies.
2. How We Use Your Information
Your data helps us deliver a seamless, personalized experience:
- ✅ Process, fulfill, and track your orders (e.g., sheesham wood bed, dressing table, jewellery box)
- ✅ Provide responsive customer support via email or WhatsApp
- ✅ Send order confirmations, shipping updates, and (optional) care tips or new product highlights
- ✅ Improve our website usability, product quality, and packaging
- ✅ Comply with legal and tax obligations (e.g., generating invoices)
We do not sell, rent, trade, or share your personal information with any third party for marketing purposes.
3. Data Sharing with Trusted Partners
We collaborate with select service providers—but only as needed to operate our business:
| Logistics & Delivery Services | Safe shipment of furniture & décor | Name, address, phone number |
| Payment Processors(e.g., Razorpay, Paytm) | Secure transaction handling | Order amount, email (card details are encrypted and not stored by us) |
| Analytics Tools(e.g., Google Analytics) | Understand website performance | Anonymous, aggregated usage data |
All partners are contractually required to protect your data and use it only for the specified purpose.
4. Your Rights & Choices
You have full control over your personal information. You may:
- 📩 Request access to the data we hold about you
- ✏️ Correct or update inaccurate or outdated details (e.g., change your address)
- 🚫 Opt out of promotional emails (use the “unsubscribe” link in any email)
- 🗑️ Request deletion of your account and personal data (subject to legal retention requirements for orders and taxes)
- 🍪 Manage or disable cookies through your browser settings
To exercise any of these rights, simply email us at support@craftatoz.in . We will respond within 7 business days.
5. How We Protect Your Data
We treat your information with the same care we give to our handcrafted furniture:
- 🔐 SSL/TLS encryption across the entire website (look for “https://” and the padlock icon)
- 🛡️ PCI-DSS compliant payment processing—your card details are never stored on our servers
- 🧱 Secure server infrastructure with firewalls and restricted access
- 👥 Staff training on data privacy and confidentiality
While no digital system can guarantee 100% security, we implement industry-standard safeguards to minimize risk.
6. Children’s Privacy
Craftatoz is intended for adults. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has shared information with us, please contact us immediately at support@craftatoz.in so we can delete it.
7. Policy Updates
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. The “Last Updated” date at the top will be revised accordingly. We encourage you to review this page periodically.
8. Contact Us
Questions? Concerns? We’re here to listen.
- Email: support@craftatoz.in
- WhatsApp: +91 81710 63584
- Postal Address:
Craftatoz (Crafts A to Z)
Abdul Salam Rd, Thana Qutub Sher
Jatav Nagar, Purani Mandi
Saharanpur, Uttar Pradesh – 247001
India
We are committed to addressing all privacy-related inquiries promptly and respectfully.
At Craftatoz, your trust is our most valuable heirloom.
Just as every piece of furniture is crafted with integrity, your personal data is handled with the utmost care, transparency, and respect.