At CraftAtoz.in, we value your trust above everything. When you shop for handcrafted furniture, home décor, or gifts, you share personal information with us — and we take full responsibility for protecting it. Our Privacy Policy explains how we collect, use, and secure your data to ensure a transparent, safe, and reliable online shopping experience.
From your name and contact details to payment information, we handle every data point with the highest standards of confidentiality and security. We comply with the Information Technology Act, 2000 and data protection laws applicable in India.
By visiting or using CraftAtoz.in, you agree to the terms of this Privacy Policy.
1. Overview
This Privacy Policy outlines how CraftAtoz (Registered in Jaipur, Rajasthan, India) collects, stores, processes, and protects your personal information. It applies to all users who browse or purchase from our website.
By using our website, you consent to the practices described in this document. If you disagree
with any part of the policy, please discontinue using the site.
2. Information We Collect
We collect only the information necessary to deliver our services effectively and improve your
shopping experience.
a) Personal Information
When you register, place an order, or contact us, we may collect:
- Full Name
- Email Address
- Phone Number
- Billing & Shipping Address
- Payment Method (card/UPI/wallet info — encrypted)
b) Non-Personal Information
We also collect data that doesn’t identify you personally, such as:
- Browser type, device type, and operating system
- IP address and approximate location (for GEO optimization)
- Pages visited, time spent, and product views
c) Cookies & Tracking Technologies
CraftAtoz.in uses cookies, web beacons, and analytics tools (like Google Analytics) to:
- Improve site performance
- Personalize your experience
- Show relevant offers or recommendations
You can disable cookies in your browser settings, but this may affect website functionality
3. How We Use Your Information
CraftAtoz uses collected data only for legitimate business purposes such as:
- Processing and fulfilling your orders
- Providing updates, shipping alerts, and customer support
- Personalizing your shopping experience
- Sending promotional offers (with your consent)
- Improving website functionality and services
- Detecting and preventing fraud or misuse
We never sell or rent your personal data to third parties for marketing purposes.
4. Payment Information Security
All online payments at CraftAtoz.in are processed through secure, PCI-DSS compliant payment gateways such as Razorpay, Paytm, and UPI platforms.
- Your card or bank details are never stored on our servers.
- Transactions are encrypted using SSL (Secure Socket Layer) technology.
- We only receive transaction confirmation from the payment gateway.
This ensures your financial data remains completely private and safe.
5. Communication & Marketing
With your consent, we may contact you via:
- Email for order updates, offers, or newsletters
- SMS or WhatsApp for delivery alerts
- Push notifications for product restocks or price drops
You can unsubscribe anytime by clicking “Unsubscribe” in our emails or contacting us directly at support@craftatoz.in.
6. Data Sharing & Disclosure
We may share your information only when absolutely necessary to provide services, such as:
- Logistics partners for shipping and delivery
- Customer support agencies for after-sales service
- Legal authorities, if required by law
All partners are contractually bound to maintain strict confidentiality and use data solely for operational purposes.
7. Data Retention
We retain your data only for as long as necessary:
- Account information: until you delete or request removal
- Order records: retained as per legal/tax requirements
- Browsing data: anonymized for analytics after a specific period
Once data is no longer needed, it is securely deleted or anonymized to protect your privacy.
8. Your Rights as a User
As per Indian privacy laws, you have the right to:
✅ Access your personal data held by us
✅ Request corrections or updates
✅ Withdraw consent for marketing communications
✅ Request deletion of your account and associated data
You can exercise these rights by emailing privacy@craftatoz.in with a verified identity
document.
9. Data Security Measures
CraftAtoz.in employs advanced security technologies and best practices to safeguard your
information:
- 256-bit SSL encryption for all transactions
- Firewalls and anti-malware systems
- Restricted employee access based on authorization levels
- Regular audits and vulnerability checks
While we take every precaution, no digital platform is 100% immune. By using our site, you acknowledge the inherent risks of online transactions.
10. Children’s Privacy
CraftAtoz.in does not knowingly collect data from individuals below 18 years of age.
If we become aware that we have inadvertently received data from a minor, we will delete it immediately.
Parents or guardians should monitor their children’s online activities and guide them about responsible use.
11. Third-Party Services & Links
Our website may include links to third-party websites or social media platforms (e.g., Instagram, Pinterest, Facebook).
CraftAtoz is not responsible for their privacy practices or content. Please review their
respective policies before sharing personal information.
12. Cookies & Personalization
Cookies help us remember your preferences, cart items, and browsing history. This enables a seamless shopping experience and relevant recommendations.
We use:
- Essential Cookies: For login and checkout functions.
- Analytics Cookies: For traffic analysis and optimization.
- Advertising Cookies: For personalized ads (with consent).
You can manage cookie preferences anytime in your browser settings.
13. Data Transfers
Currently, all data is stored and processed in India. If we collaborate with international vendors
in the future, your information will be protected under data transfer agreements compliant
with Indian IT laws and global security standards.
14. Policy Updates
CraftAtoz reserves the right to modify or update this Privacy Policy at any time to reflect business, legal, or technological changes.
The effective date of the latest update will always be mentioned at the top of this page. Please review this policy periodically to stay informed.
15. Contact Information
For any queries, concerns, or requests regarding this Privacy Policy, please reach out to:
- privacy@craftatoz.in / support@craftatoz.in
- +91-8171063584 (Mon–Sat, 10 AM–6 PM)
- CraftAtoz Headquarters – Jaipur, Rajasthan
We’re committed to resolving your privacy concerns promptly and transparently.