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Frequently Asked Questions

FAQ | Craftatoz – Handcrafted Solid Wood Furniture
Craftatoz
Where Tradition Meets Timeless Craftsmanship

Frequently Asked Questions

At Craftatoz, we believe your home deserves more than just furniture—it deserves artistry, heritage, and soul. We understand that buying handcrafted furniture online comes with questions. Find answers to common queries about our materials, delivery, care, and more.

What is Craftatoz?

Craftatoz is an Indian online furniture and home décor brand based in Saharanpur, Uttar Pradesh. It specializes in handcrafted, solid wood furniture—primarily made from Indian sheesham wood—and offers a wide range of living room, bedroom, and dining furniture, along with decorative handicrafts.

Where is Craftatoz located?

Craftatoz operates from Saharanpur, Uttar Pradesh—a city historically known for its skilled woodcarvers and furniture-making heritage. While headquartered there, it ships products across India via its website and major e-commerce platforms.

What type of wood does Craftatoz use?

Craftatoz primarily uses Indian sheesham wood (also called North Indian rosewood), valued for its strength, durability, rich grain patterns, and natural resistance to pests. All furniture is made from solid wood unless otherwise specified.

Are Craftatoz products handmade?

Yes. Most Craftatoz items are handcrafted by skilled artisans from Saharanpur. This includes hand-carved details on beds, tables, and décor items, ensuring each piece has a unique, artisanal touch.

Is Craftatoz furniture eco-friendly?

Yes. Sheesham is a fast-growing, sustainable hardwood commonly used in ethical Indian furniture making. Craftatoz avoids synthetic laminates and prioritizes natural finishes, supporting eco-conscious home styling.

Are the product images on the website accurate?

Craftatoz strives for accurate representation, but natural wood grain and color may vary slightly due to lighting and the handmade nature of products. Always check dimensions and material details in the product description.

Where can I buy Craftatoz products?

You can purchase directly from the official website craftatoz.in or through trusted marketplaces like Amazon India, Flipkart, and Home Decor Lo.

Does Craftatoz offer customization?

As of now, Craftatoz offers limited customization. Most products come in standard sizes and finishes. However, you can contact customer support via their website to inquire about special requests.

What is the delivery time for Craftatoz furniture?

Delivery typically takes 7–15 business days depending on your location and product availability. Handcrafted items may require additional time for finishing and quality checks.

Do you provide assembly services?

Craftatoz furniture is usually pre-assembled or requires minimal assembly (e.g., attaching legs or backrests). Detailed instructions and hardware are included. Professional assembly services are not currently offered but may be arranged locally.

What is your return and refund policy?

Craftatoz accepts returns within 7 days of delivery for damaged, defective, or incorrect items. Returns due to change of mind are subject to terms and may incur reverse shipping fees. Contact support with order details and photos for assistance.

How do I care for my sheesham wood furniture?

Wipe with a soft, dry or slightly damp cloth. Avoid harsh chemicals or excessive moisture. Use natural wood polish every 3–6 months. Keep away from direct sunlight and humidity to prevent warping or cracking.

What if my item arrives damaged?

If your order arrives damaged, do not discard the packaging. Take clear photos of the damage and packaging, and contact Craftatoz customer support within 48 hours. They will arrange a replacement or refund.

Does Craftatoz offer warranty?

Craftatoz provides a 6-month warranty against manufacturing defects (e.g., joint failure, structural issues). The warranty does not cover normal wear and tear, accidental damage, or improper use.

Still Have Questions?

Our customer support team is here to help with any additional questions about our handcrafted furniture, materials, or ordering process.

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Email Support
support@craftatoz.in
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Phone Support
8171063584
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Live Chat
Available on Website
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