1. General Overview
Welcome to CraftAtoz.in — your trusted destination for handcrafted furniture, traditional home décor, and personalized gifts. By accessing and using our website, you agree to comply with the following Terms & Conditions, which are designed to protect both our customers and our brand’s integrity.
This document outlines the rules, obligations, and rights of both the user and CraftAtoz. Whether you’re shopping for handmade furniture, browsing for décor inspiration, or creating a customized order, we want your online experience to be safe, transparent, and enjoyable.
Please read this page carefully before making any purchase or engaging with our services. Continued use of our website implies your full acceptance of these terms.
CraftAtoz.in is an eCommerce platform owned and operated by CraftAtoz (Registered in Jaipur, Rajasthan). By visiting, browsing, or purchasing from our website, you agree to be bound by these terms, the Privacy Policy, Return & Refund Policy, and Shipping Policy.
We reserve the right to modify or update these Terms at any time without prior notice. The latest version will always be available on this page.
2. Eligibility
By using CraftAtoz.in, you confirm that :
- You are at least 18 years of age or using the site under parental supervision.
- You possess the legal authority to enter into binding contracts.
- You will use the website only for lawful purposes and in compliance with applicable Indian laws.
CraftAtoz reserves the right to deny access or cancel orders if fraudulent or suspicious activity is detected.
3.Account Registration
To place an order, users may need to register for a CraftAtoz Account by providing accurate information such as name, email, mobile number, and address.
You agree to:
- Maintain confidentiality of your login credentials.
- Immediately notify CraftAtoz of any unauthorized use.
- Accept responsibility for all activities under your account.
CraftAtoz is not liable for losses arising from unauthorized access due to user negligence.
4.Product Information & Pricing
We strive to ensure that all product descriptions, images, and prices displayed on our website are accurate. However, slight variations in colour, texture, or dimensions may occur due to the handcrafted nature of our products.
- All prices are listed in Indian Rupees (INR) and include applicable GST.
- Prices and availability are subject to change without notice.
- In case of typographical or pricing errors, CraftAtoz reserves the right to cancel or modify the order.
5.Order Acceptance & Fulfilment
Once you place an order, you will receive an Order Confirmation Email/SMS. However, this does not signify acceptance of your order — it only confirms receipt.
CraftAtoz reserves the right to accept or reject any order due to:
- Stock unavailability
- Incomplete or incorrect payment details
- Fraudulent activity or technical errors
Upon acceptance, your order will be processed and dispatched as per our Shipping Policy.
6.Payment Terms
We offer secure payment options through trusted gateways like Razorpay, Paytm, and UPI.
- Payment must be made in full before dispatch unless Cash on Delivery (COD) is selected.
- COD orders may be subject to additional verification.
- CraftAtoz will not be responsible for any technical errors or payment failures due to third-party gateways.
In case of payment disputes, please reach out to support@craftatoz.in for prompt assistance.
7.Return, Refund & Cancellation
All returns, replacements, and cancellations are governed by our Return & Refund Policy.
- Returns must be requested within 7 days of delivery.
- Custom-made products are non-returnable and non-refundable except for manufacturing defects or damages during transit.
- Refunds are processed within 5–7 business days after approval.
For detailed information, visit : Return & Refund Policy
8.Shipping & Delivery
Our delivery process follows the Shipping Policy, which ensures safe and insured transportation of all orders across India.
- Standard delivery timelines range from 5–21 business days depending on the product type.
- Delays may occur due to logistics restrictions, natural calamities, or festivals.
CraftAtoz is not liable for delays caused by third-party courier partners, though we always strive to resolve such issues swiftly.
Learn more here: Shipping Policy.
9.Intellectual Property Rights
All content on CraftAtoz.in including images, text, graphics, logos, designs, and product descriptions — is the intellectual property of CraftAtoz.
- You may not copy, reproduce, distribute, or use any content for commercial purposes without prior written consent.
- Unauthorized use of CraftAtoz’s content or trademarks may result in legal action under Indian Copyright and Trademark laws.
10.User Conduct
While using our website, you agree not to:
- Post or share false, offensive, or misleading information.
- Attempt to hack, interfere with, or disrupt website functionality.
- Use bots, crawlers, or scripts to scrape content or prices.
- Misuse product reviews for defamation or spam.
Violations may lead to account suspension, order cancellation, or legal consequences.
11.Limitation of Liability
CraftAtoz and its affiliates shall not be held liable for:
- Any indirect, incidental, or consequential damages arising from use or inability to use the site.
- Delays or loss of data caused by technical issues beyond our control.
- Misuse of products after purchase or unauthorized third-party modifications.
Our total liability, if proven, shall not exceed the amount paid for the specific product.
12.Warranties & Guarantees
All CraftAtoz products come with a quality assurance guarantee.
However, since each item is handcrafted, no two products are identical. Slight imperfections reflect artistic authenticity, not defects.
Warranty coverage (if applicable) is limited to manufacturing issues and excludes normal wear and tear or customer misuse.
13.Privacy Protection
Your privacy is important to us. By using our website, you consent to our Privacy Policy, which outlines how we collect, use, and protect your personal data.
Please review the full policy here: Privacy Policy
14.Third-Party Links
Our website may include links to third-party sites for your convenience (for example, payment gateways or design inspirations).
CraftAtoz is not responsible for the content, security, or privacy practices of these external websites.
We advise reading their policies before sharing any personal information.
15.Governing Law & Jurisdiction
These Terms & Conditions are governed by and construed under the laws of India, with exclusive jurisdiction in Jaipur, Rajasthan.
In case of disputes, both parties agree to resolve matters amicably before resorting to legal proceedings.
16.Termination of Service
CraftAtoz reserves the right to suspend or terminate user access without notice in cases of:
- Policy violations
- Fraudulent transactions
- Misuse of website resources.
Termination does not waive our rights to recover losses or damages incurred.
17.Indemnification
By using CraftAtoz.in, you agree to indemnify and hold harmless CraftAtoz, its employees, and affiliates from any claims, damages, or legal expenses arising from violation of these Terms or misuse of our platform.
18.Contact Information
For any shipping-related questions, contact :
📞 +91 8171063584 (Mon–Sat, 10 AM–6 PM)
📍 CraftAtoz Headquarters – Jaipur, Rajasthan
We’re always happy to assist you with queries about delivery, tracking, or packaging.