Contact Craftatoz – Your Trusted Partner in Handcrafted Living
At Craftatoz, every conversation is as carefully crafted as our sheesham wood furniture. Whether you’re placing your first order or have been part of our family for years, we’re committed to personalized, prompt, and patient support—because your home deserves nothing less.
Send Us a Message
Get in Touch
Visit Our Workshop & Office
Craftatoz
Abdul Salam Road, Thana Qutub Sher
Jatav Nagar, Purani Mandi
Saharanpur, Uttar Pradesh – 247001, India
Landmark: Near Qutub Sher Police Chowki, opposite Old Timber Market
View on Google Maps →Phone & WhatsApp
Primary Contact: +91 81710 63584
Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST
Closed: Sundays & National Holidays
Why WhatsApp Works Best:
• Send photos of space for size advice
• Share screenshots of product pages
• Get voice notes from artisans
• Receive order updates via text
Email Support – Fast, Clear, Caring
For: Tracking, Returns, Damaged Items
Response: Within 24 business hours
Include: Order ID, Product Name, Photos of Damage
For: Dimensions, Wood Type, Customization
Response: Within 48 hours
Include: Product Link, Room Size, Desired Finish
For: Hotels, Offices, Resellers
Response: Within 24 hours
Include: Company Name, Quantity Needed, Timeline
Response: Within 5 days
Include: Resume / Portfolio, Area of Expertise
Pro Tip: Add “URGENT” in the subject line only for delivery delays or damaged items—we prioritize these!
Support Hours & Response Commitments
| Channel | Availability | Initial Response | Resolution Time |
|---|---|---|---|
| WhatsApp / Call | Mon–Sat, 10 AM–6 PM | Instant (during hours) | Same day for simple queries |
| Email (Support) | 24/7 (replies during biz hours) | <24 hrs | 2–5 days (depends on issue) |
| Contact Form | 24/7 | <48 hrs | Same as email |
| Social Media | Monitored daily | <24 hrs | Redirected to email/WhatsApp |
Note: During festivals (Diwali, Holi, Eid), response times may extend by 24 hours. We’ll notify you via email.
Common Queries & Self-Help Links
Before contacting us, you might find instant answers here: