Return & Refund Policy CraftAtoz.in
Meta Title: Return & Refund Policy – Easy Returns, Quick Refunds | CraftAtoz India
Meta Description: Learn about CraftAtoz’s easy return and refund process for handcrafted furniture, décor, and gifts. Hassle-free replacements and 100% customer satisfaction guaranteed.
At CraftAtoz.in, your satisfaction is our highest priority. We take immense pride in offering authentic, handcrafted wooden furniture, home décor, and gifts — created by skilled Indian artisans. However, if your purchase doesn’t meet expectations or arrives damaged, our Return & Refund Policy ensures a smooth, transparent, and customer-friendly resolution.
Our process is designed to protect your purchase, time, and trust. Whether you need a replacement, a refund, or an exchange, we make it quick and stress-free. Every return request is handled with care and verified professionally.
Shop confidently with CraftAtoz — where every handcrafted piece and every customer matters.
1. Overview of Our Return Policy
We understand that online shopping for handcrafted products requires trust and assurance. That’s why CraftAtoz.in offers a 7-day return window for most items, starting from the date of delivery.
You may initiate a return if:
- The product is damaged or defective upon arrival.
- You receive a wrong item or incorrect customization.
- The product differs significantly from its description or image.
Our team carefully evaluates every request and ensures that you get the right resolution — either a replacement or refund — as per your choice and eligibility.
2. Eligibility for Returns
Before initiating a return, please ensure the following conditions are met:
✅ The item must be unused, undamaged, and in its original packaging.
✅ All tags, labels, and certificates (if any) must be intact.
✅ You have raised the return request within 7 days of delivery.
Non-returnable items include:
- Custom-made or personalized products
- Bulk or corporate orders
- Gift cards or digital products
- Products damaged after delivery due to misuse, improper care, or modification
3. Easy Return Process
We’ve made returning a product as simple as possible:
Step 1: Log in to your CraftAtoz account and go to “My Orders” → “Request Return”.
Step 2: Upload clear images of the product highlighting the issue.
Step 3: Our quality team verifies the request within 24–48 hours.
Step 4: A pickup is scheduled by our courier partner.
Step 5: Once inspected, we issue your refund or replacement as per policy.
In case of any difficulty, you can also email us at support@craftatoz.in with your order number and product details.
4. Replacement Policy
If you prefer a replacement instead of a refund, we will process it on priority.
- Replacements are subject to product availability.
- If the replacement item is not available, you can opt for a full refund or choose another product of equal or higher value by paying the difference.
- Custom-made furniture or décor will be remade as per original specifications.
Our replacement process ensures minimal waiting time and complete satisfaction.
5. Refund Timelines
Refunds are initiated immediately after product inspection and quality approval.
Depending on your payment mode:
- Prepaid Orders: Refunded within 5–7 business days to the original payment source (UPI, debit/credit card, wallet, or net banking).
- Cash on Delivery (COD): Refunds issued via bank transfer or store credit within 7–10 business days.
You’ll receive an email and SMS confirmation once your refund is successfully processed.
6. Cancellation Policy
You may cancel your order:
- Before shipment: 100% refund issued instantly.
- After shipment: Cancellations not permitted; you may initiate a return after receiving the product.
Note: Custom or made-to-order items cannot be cancelled once manufacturing has begun.
7. Damaged or Defective Items
We take utmost care during packaging, but in rare cases where a product arrives damaged:
- Report the issue within 48 hours of delivery.
- Email images or video proof to support@craftatoz.in.
- Our team verifies the claim and initiates replacement or refund promptly.
All damaged product claims are processed under insurance coverage with our logistics partners to ensure customer protection.
8. Product Colour & Texture Variations
Since our products are handcrafted, slight variations in wood grain, texture, polish, or colour are natural and not considered defects. These variations highlight the authenticity and artisanal quality of your product.
However, we ensure that every item matches the design, dimensions, and features shown on our website.
9. Refund Deductions
Refunds may be adjusted for:
- Return shipping costs (if applicable)
- Damages caused due to misuse or improper handling by the customer
- Discounts or coupons used during the order (ineligible for re-application on replacements)
Any deductions are transparently communicated before refund initiation.
10. Store Credit Option
If you prefer, refunds can be issued as CraftAtoz Wallet Credits — which never expire and can be used for future purchases. This is a popular choice for customers planning to reorder.
11. Bulk Orders and Corporate Returns
For large quantity or corporate orders, our return policy may vary depending on contract terms. Dedicated account managers handle such returns separately to ensure business continuity.
12. Our Commitment to Customer Trust
We understand how much value you place in every purchase. That’s why CraftAtoz’s return process is guided by three principles:
- Transparency: No hidden terms, clear timelines.
- Empathy: Each issue treated personally.
- Accountability: We take full responsibility for our products and delivery process.
13. How to Contact Us
If you have any issue regarding return, refund, or product quality, contact us directly:
📧 support@craftatoz.in
📞 +91-8171063584 (Mon–Sat, 10 AM–6 PM)
📍 CraftAtoz Headquarters – Jaipur, Rajasthan
Our support team will respond within 24 hours.
14. Policy Updates
CraftAtoz.in reserves the right to modify or update this policy at any time based on business requirements or logistics improvements. Please review this page periodically for the latest version.
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FAQ Section
Q1: How many days do I have to return a product?
You can initiate a return within 7 days of delivery, provided the product is unused and in its original condition.
Q2: When will I get my refund?
Refunds are processed within 5–7 business days after product inspection and approval.
Q3: Are shipping charges refundable?
If the return is due to damage, wrong item, or defect, yes, we refund full shipping costs. Otherwise, minimal deduction may apply.
Q4: Can I exchange a customized product?
Since customized furniture and décor are made specifically for you, they are non-returnable and non-exchangeable, except for transit damage or quality issues.