Refund & Returns Policy
At Craftatoz, we take immense pride in crafting 100% solid sheesham wood furniture that’s built to last generations. Because our pieces are handmade, natural, and non-mass-produced, we’ve designed this policy to be fair to both you and our artisans—while ensuring your complete satisfaction.
✅ Eligibility for Returns & Refunds
- Damaged or Defective Items: Cracks, breaks, manufacturing defects. Report within 48 hours with photos + original packaging
- Wrong Item Delivered: Different from what you ordered. Report within 24 hours
- Missing Parts: Hardware, legs, or essential components missing. We’ll dispatch parts free of charge
- Change of mind (e.g., “doesn’t match my wall color”)
- Minor wood grain variations or natural knots (features of real wood)
- Items damaged due to improper handling after delivery
- Custom-made or personalized orders (unless defective)
📦 How to Initiate a Return or Replacement
Email support@craftatoz.in with Order ID, photos of issue, and description
We’ll review within 24 business hours and propose solution
We provide reverse pickup label. Keep original packaging for safe return
🚚 Reverse Shipping: Free for damaged/defective/wrong items. Customer bears cost for change of mind returns (if accepted).
💰 Refund Process & Timelines
| Scenario | Refund Amount | Processing Time | Method |
|---|---|---|---|
| Damaged/Defective Item | 100% of product value | 5–7 days after item received | Original payment method |
| Wrong Item Sent | 100% | 3–5 days (no return needed if we resend) | Original payment method |
| Cancellation Before Dispatch | 100% | 2–3 days | Original payment method |
| Return Due to Change of Mind | 70–80% (after fees) | 7–10 days | Store credit or bank transfer |
⏳ Note: Refunds to credit/debit cards may take 5–10 additional days per bank policy.
🪵 Special Considerations for Handcrafted Wood Furniture
Wood grain, color, and texture will vary—this is not a defect, but the beauty of real wood
Slight dimensional differences (±1 inch) may occur due to hand-finishing
Small knots or mineral streaks are natural and do not affect durability
Furniture may not be pre-assembled. Instructions are provided
📏 Always check product dimensions before ordering. We’re happy to share custom measurements via WhatsApp (+91 81710 63584).
🚫 Non-Returnable Items
The following items cannot be returned unless damaged/defective:
- Custom-sized furniture (e.g., “I asked for a 7-ft sofa”)
- Personalized items (e.g., engraved jewellery boxes)
- Clearance or “As-Is” sale items
- Home décor under ₹499
🔁 Exchanges
We do not offer direct exchanges. Instead:
- Return the original item (if eligible)
- Place a new order for your desired product
- We’ll expedite processing of your new order
🛠️ Warranty vs. Returns
- Covers structural defects (joint failure, wood splitting)
- Due to manufacturing issues only
- Does not require return
- We repair or replace on-site where possible
- Covers delivery issues (damage, wrong item)
- Time-bound (24-48 hours after delivery)
- Requires return of item
- Full refund or replacement
📞 Report warranty issues to support@craftatoz.in with photos.
🌐 Policy for Marketplace Orders (Amazon, Flipkart)
If you purchased via Amazon.in or Flipkart:
- Please initiate returns through their platform first
- We’ll honor their policy in addition to our own
- For faster resolution, also email us with your marketplace order ID
❤️ Our Promise to You
We stand by every piece we make. If something isn’t right, we’ll make it right—without hassle, blame, or delay. Our artisans pour their soul into your furniture, and we treat every concern with the same care.
Need Help With Returns?
Contact our support team for assistance with returns, refunds, or any questions about our policy.
Include your Order ID for fastest service!