FAQ

Shipping

We are taking upmost action to make our product available in all the cities, however, we might not able to deliver in certain remote areas. Therefore, we request you to please check the delivery location points by using your Pincode.

Each furniture product you place with us comes with a tentative date of shipping. Typically our product is delivered within 6 to 8 days  from after shipped order. We are using premium transportation and delivery services to deliver the products which ensure the product is delivered in time. Our team tracks each order 24x7 and gives you updates periodically via email or SMS. 

 

In the case of a custom furniture order, the order may take 20 to 25 days to manufacture and deliver to your preferred location. During the delivery process, you can reach our customer support team for any query and take the update on the shipment. 

 

If the order gets delay for any reason, our person will contact you and update you about the next shipping deadline. We will update you from time to time and let you know where the shipment has the reach and how many more hours it may take to reach your location.

A: We ensure that the product you choose during the purchase is the same when you get it to deliver to your location. We never compromise on the quality. We do not offer exchange unless the product is damaged on arrival or have any item missing or need replacement. Also, no refund will be initiated unless and until there is some serious quality issue with the product.

 

In the rare case if you are not able to take the delivery for unforeseen circumstances or no place to store the product then we will initiate the restocking procedure and you can cancel the order. Once the order cancellation is approved by our team, you have to pay the restocking fees which applicable as under:

 

For the product cost less than INR 10,000 (Not included sofas)

 

  1. In case you want to exchange or replace the product which costs lesser than INR 500, then an additional charge of INR 500 will be applied to the final product cost.
  2. In case you want to exchange the product that price up to INR 500, then you have to pay the additional charge INR 500 plus the difference between the product cost. 
  3. In case you want to exchange the product with the price equal to the new product or more than that then the additional cost of INR 500 will be levied.
  4. In case you are not satisfied with your product quality and want to cancel the order then you have to pay cancellation charges INR 1500. 
  5. In case you want to exchange the item for different products priced lesser by more than INR 1,00,000 then the customer will be charged an additional of INR 1,00,000.
  6. In case you want to exchange the product which price INR 1000 or lesser than the current item, then an additional charge of INR 1000 will be levied.
  7. In case you want t to exchange the item for the new product which price equal to or more than the current product then the additional charge oF INR 1000 plus the difference between the price of the new product will be levied.
  8. In case you want to chancel the product than a cancellation charge of INR 3000 will be levied.

For Sofas: We do not offer cancellation or exchange for any kind of sofas. It recommended to the customer, before buying the sofas please do ensure that you are buying the product as per your need and selection is done after analysis and consulting with our team to avoid any trouble.

 

For all other products: Once we deliver the product at the given location and left the customer premises, we will Not accommodate the cancellation or change in the request. We request the customer to be present at the time of the delivery to check the product and ensure it is the same product that you order. The product once deliver is only liable to get the 1-year warranty that comes with the product. Our delivery staff will assist the customer with any questions that they have at the time of delivery.

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